Gallery Wrap Canvas Collage

How do I order?
Ordering is easy with an intuitive interface and step-by-step navigation

Here is an overview:
1. Go to our web site (if you have not already done so)
2. Navigate to the Canvas Collage Page
3. Choose your size and style and click “Design It”
4. Upload your photo.  You can use your digital file or you can select from other album locations such as Photobucket, Flickr, Picasa or Facebook. (always make sure you have the proper resolution)
5. Now you should be at the editing screen.  You can crop, rotate and add effects such as make your photo Black and White, give it a Sepia tone, colorize it and adjust the photo through our exclusive auto contrast and auto level features.
6. Once you are satisfied with your preview, go to the checkout button.
7. If you have not already logged in, it will ask you to do so. If you are a new customer, you will enter your information at this time.
8. Your shopping cart will appear with your order, shipping method and fee.  Complete the checkout process and your order will be produced.

(There are many features on our site unique to the Canvas Print industry.  Navigate around and explore and we are sure you will find our ordering experience very exciting and versatile.)


What resolution should my image be for uploading?
We typically like to say the higher the resolution the better.
The resolution from most current digital cameras works perfectly for our canvas products. If your camera is 5 mega pixel or higher and you've taken the photo at the highest setting you won't have a problem. If you are not sure about any of that, you can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. You can always go ahead and upload your photos and our intuitive image editing tool will give you a warning if the resolution is too low.  The ideal rule of thumb is 1 megapixel per square foot, however a 12” x 12” print should be at least 1/2 meg.  A 2ft x 3ft (=6 square feet) should be at least 3 meg.


What file formats do you accept?
We currently accept JPEG, Bitmap (.bmp) and GIF (.gif).  You can try other standard formats and see if they are automatically converted.  We would recommend that you convert these and check the resolution prior to uploading.


How do I upload my traditional flat prints?
You have three options:
Mail:  You can mail them to us.  Send to our address below with your contact information including email and daytime phone numbers.  Once we receive your order, we will contact you to review your order and product requirements.  If this is a valuable photo, please make sure you send it utilizing a trackable shipping carrier.  We will return your original with your canvas print.
If you are sending the original to us for scanning we can accept prints up to 9x12 in size. Be sure to properly secure these items in a photo mailer to prevent damage in shipping.
Scan: You should use a flatbed scanner with a minimum resolution of 300dpi.  Make sure you save in RGB JPEG mode.  Use a high quality low compression setting.  See the suggested resolutions above for best results.   Once you have your final acceptable image, you can then upload to our site.
Retail:  There are many retail stores that will scan your photo for you and copy to a CD or DVD.  Just be sure and share with them the scanning requirements above.



*We process manual orders currently at no additional charge. When sending in your photos or art, DO NOT SEND ORIGINALS. We cannot accept negatives, transparencies, slides or any other related original media format. Send duplicates to avoid any unforeseen circumstances that can occur, such as loss or damage. Locate the nearest photo lab to have duplicates made. We are not responsible for any loss or damage of your duplicate photos or images. We will do our best to return your images, however we reserve the right to reprint your duplicate image and send that to you in place of the prints you send us.

How do I edit my photos?
We have developed the best Canvas ordering site available.  There are many onscreen options for you to edit your own photos.  You are able to crop, rotate, and adjust many other features including changing the color of the overall photo.  Other features include changing the photo to black and white, sepia tone and using our advanced auto contrast and auto levels option to color correct your photos.  This way you can see exactly what you get before it is printed.   No surprises when your canvas print arrives.


Can I see my image before you print it?
Our onscreen editing will give you a proof of your product before it is printed. Don’t like what you see, then change it as many times as you like before ordering. If you have already placed an order and would like another proof before printing, it will be an additional $15.00 fee per proof. Please contact Customer Service at CustomerService@PhotoPhotos.com to request and pay the fee in order to receive a proof.

What size will my canvas print be when complete? 
We offer two thickness options.  

Museum Wraps feature your image printed full frame, edge to edge, and the edges are a color of your choice.  If you order an 8” x 10” canvas print, your photo will be printed 8” x 10” and edges either 3/4” or 1 1/2 will be printed white, black or a solid color.  This is a great option if you don’t want the picture wrapping around the edges, your photo does not have room for cropping or you are framing your canvas print.  Please look at the examples and differences on the main page of the web site.


Do you have frame options?
Not at this time. Since you are not able to view, touch and feel your actual frame prior to shipping we are leaving this for you to have framed locally. Please visit your local craft store or frame shop for options.


What type of color management do you offer?
We print utilizing the best-of-breed printers, canvas, inks and coatings.  All of this must be calibrated together.  We use several devices from X-Rite Corporation to keep your print calibrated to manufacturer and Color.org specifications.


What if my photos have a copyright on them?
We are not permitted to reproduce copyrighted material. Since you are uploading and creating your own product, it will up to you to make sure you are not violating any copyrights.


Are there any restrictions on what type of photos can be printed?
You can print any digital image on canvas with us. There are no restrictions on what subjects can be printed, but we reserve the right to refuse orders with questionable content. You must however be the copyright owner of the image or have obtained permission for reproduction from the copyright owner.


What about shipping?
We ship your product using the best possible way to get your product to you safely and in a reasonable amount of time.  We typically use UPS and Federal Express, but sometimes the United States Post Office does a better job in certain locations.  If you do not receive your product within 7 days after our posted production time, then please contact our support email at: customerservice@gallerycollage.com and we will get back to you within one business day.


What are your shipping charges?
Your shipping charges are based on the size, weight, value and destination of your package.  Your shipping charge will be calculated prior to your entering your payment information and will allow you to make any changes.


What if I want to ship to someone else?
When you place your order, we will prompt you for a shipping address.


Can I ship to Canada?
Sure, just review the charges prior to final checkout.  The fees will be calculated there and will include everything including customs and duties.


Do you provide rush service? 
Our prints are produced in approximately 3 – 5 business days.  You can opt to have your product shipped second day air.


Why does it take about a week to print my photo?
All canvas prints are printed with the highest quality printing techniques.  Printer, canvas, ink and coating manufacturers specify a minimal number of days for the ink and coating to cure on your canvas.  If other companies are promising unrealistic turnaround times, they are most likely not printing conforming to standard printing specifications.


Can you ship to a PO box?
We must have a physical address to ship to. 


How are the canvases packaged?
We use specially designed packages for shipping. Canvases come wrapped and are held securely in the box. Non-stretched canvases are wrapped and shipped rolled in a tube.


What if my canvas arrives damaged?
If you notice your package is damaged while your delivery person is having you sign for the package, please let the delivery driver know and have them note
the damage.
Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.  We have a very low rate of damaged packages but accidents do happen. If your package arrives damaged please take photographs of the damage and contact us at: customerservice@gallerycollage.com. 


Do you guarantee your product?
Yes.  If for any reason you're not completely satisfied within thirty days of shipping, please contact our company for exchange or refund information and a return authorization form: customerservice@gallerycollage.com. 


What is your privacy policy?
Please review the policy on our website.


I do not see the size that I want?
Do you offer custom sizes?  Yes, we can create any size product including any other large format offering.  We have many sizes to choose from. Please contact our customer service email at: customerservice@gallerycollage.com for a fast quote on your custom size or product.


I am a professional, do you offer discount prices and quantity pricing?
Yes, we do. Please contact our customer support at: customerservice@gallerycollage.com for more information.


What payment methods are accepted?
We accept Visa, MasterCard, Discover and American Express. Your card is charged at the time of checkout online. 


The order said it was declined or the transaction could not be completed, what happened?
For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: customerservice@gallerycollage.com. 


Can I pick up my order instead of having it shipped?
Yes.  We operate a full retail location.  Our office in Houston Texas is open from 9am – 6pm Monday – Friday Central Time.  You just need to select “pick-up” when checking out.  Our contact page has our physical address. 


What if I made a mistake and need to cancel my order?
If you have made a mistake with your order or need to cancel it, contact us immediately to make corrections. Please call during our business hours of Monday – Friday, 9am – 6pm Central Time, after hours email: customerservice@gallerycollage.com. We typically start the production process within a few hours of your order. Once the order has been processed, unfortunately we cannot make changes.


My coupon code does not work?
Please check the code and make sure you have entered it correctly.
Make sure the coupon has not expired.
If you have a valid coupon and it still does not work, you can contact our customer service department at: customerservice@gallerycollage.com.


What if I forgot my password?
If you forget your password, go to the Log In page and click the link that says “Forgot your password?” You will be prompted to enter in the email address from the account and the site will email you instructions.  Your existing password or a temporary password will be sent to you.


How long will the canvas last?
We use archival quality inks, canvas and materials and test results have been shown that your product will last over 75 years.  All of our canvases are protected with a UV top coat to give them increased longevity and durability.


How do I clean the canvas?
The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Should the canvas get nicked and loose ink in a certain area it can be touched up with waterproof felt-tip markers or touch-up paint.


What is the best way to hang a canvas?
Most of our customers hang the Gallery or Museum style print right on the wall, but framing is always an option. Canvases 24x36 and larger come with eye attachments on the back and an instruction sheet for hanging.  We don’t include or attach wires since it can damage your print during shipping and many customers do not use the wire for handing.  Smaller canvases have saw-tooth hangers installed on the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork.

Canvas characteristics
Your images are printed on the highest quality archival canvas available. Printing on canvas gives a unique effect and every print is a little different. The material is real canvas and with a true weave pattern that you will see through your photo. Due to the fact that this is a natural material, you will typically see variations in the canvas material that will show in your print. This is not a defect, but a natural characteristic of the product. . Your color will slightly differ from your original with color and contrast varying up to 5%.

Metal Print and other heat fused product characteristics
Metal and heat fused products are printed on aluminum that has a finish applied with state-of-the-art coating machines. The coating that is applied sometimes contains some small imperfections such as divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections. Your color will slightly differ from your original with color and contrast varying up to 10%.




What if I have a series of prints?


If you are ordering a series of prints that are intended to be hung consecutively, please do notate it in the notes section at check out. For example, if ordering 3 prints, note 1/3, 2/3, and 3/3.


Can you color match previous orders?


If you have ordered a b&w or sepia toned print from us in the past and would like us to color match it, please reference the previous order number in the notes section. We will try our best to match your previous order history.




Production Time

Please note that order fulfillment includes time to manufacture the product along with packing and wrapping. Shipping typically runs an additional 3-5 business days in the US and longer for the holidays. (excluding shipper delays) Our current estimated time to manufacture most products is currently approximately 11-15* business days and may be longer during the holidays and peak ordering times. Custom and specialty products, including manual orders may take an additional 10 days or longer to produce.
This time estimate is assuming your image is received “print ready”. Images requiring “intervention” special handling will be put on hold and take longer and delay production process. Orders requiring intervention include some of the following issues, special requirements, low resolution, too dark, too bright, general low quality photos, cropping problems, changes and inquiries including delivery information and other related issues. Since most products are customized, production times are estimates and or not guaranteed.


*Please see our Terms of Use and Warranty Policy stated on our web ordering sites. All policies, terms of use and warranties apply to all products including retail, walk-in, online and mail in orders.

*Please Note: We are unable to store completed customer orders longer than 90 days.  All unclaimed completed orders not picked up or if your product is undeliverable due to no fault of our company after 6 months may be discarded with no refund given